© 2025 Arken Group. All rights reserved.
Our Policies
Our company was founded in 2012 with 100% Turkish capital to operate in the production, sales, and after-sales technical services of generator sets.
Our Quality Policy
- To ensure that the quality standards of all our products carrying our brand are maintained at every stage — from the procurement process to the delivery to the end consumer — in accordance with the requirements of the Quality Management System.
- To create long-term and lasting relationships with all our customers who encounter and use our brand, by providing high-quality services both in sales and after-sales processes.
- To achieve maximum customer satisfaction by ensuring that both our internal and external customers take pride in the strength and quality of our brand.
- To continuously enhance our brand recognition and quality by supporting innovative and creative ideas.
- To manage and continuously improve all our processes with the awareness of a learning organisation and with the active participation of our employees.
- To regard receiving and providing education as a primary responsibility for social development.
- To utilise modern technologies in all our processes and practices and to continuously develop our employees, ensuring that our high-standard objectives are achieved with the most appropriate time, cost, and quality.
- To conduct our investments and operations in accordance with the principles of social responsibility, aiming to create social benefit while maximising the value gained by all our stakeholders.
- To implement effective and efficient methods for receiving customer suggestions and complaints, to encourage employees to resolve complaints, to use incoming feedback as part of continuous improvement, to establish written procedures for the handling, resolution, and communication of complaints, and to ensure that all employees adhere to these procedures — thereby continuously improving our customer satisfaction system.
- To provide all necessary information and resources to achieve our goals.
Our Environmental and Health and Safety Policies
- We comply with all legal and other requirements and regulations related to the environment and occupational health and safety (OHS) in all our activities, fulfilling all obligations of conformity.
- We protect and use natural resources efficiently,
and we minimise or recycle waste at its source whenever possible. - We protect our environment, plan and support activities to prevent pollution, eliminate hazards,
and reduce OHS risks. - We ensure that all materials used in our operations are environmentally friendly.
- We provide safe and healthy working conditions to prevent work-related injuries and ill health.
- We continuously raise awareness among our employees and stakeholders on environmental and OHS issues,
ensuring they act responsibly. - We ensure consultation and participation of employees and, where applicable, their representatives in all relevant processes.
- We are committed to the continuous improvement of our integrated management system.
Get in Touch with Us
Phone: +90 (212) 424 0 275
info@arkengroup.com.tr
Haraççı Neighborhood, Dolmabahce Street,No:22, 34281 Arnavutköy / İstanbul